As early childhood educators, we’re fortunate to be surrounded by children’s joyful faces and to walk alongside them as they discover new things each day. We feel honored that parents entrust Spanish Schoolhouse Pearland with their precious little ones’ preschool education. Building this relationship of trust is super important to us, and that’s why we go above and beyond for all of our students.
We’re so privileged to have customers who are like family to us! It’s not just our students, but their parents, siblings, grandparents, and extended families who we want to serve. Our teachers and staff make a genuine effort to greet every visitor and make them feel welcome! It’s as if you’re walking into a warm home…. ¡Mi casa es su casa! In fact, the families of former students often tell us that the morning greeting and genuine interest is something that stands out from their experience at SSH Pearland.
Connection Between Home and School
One focus that leads to student success is building a strong school and home relationship. We’re constantly enhancing our communication methods, so parents can stay informed and share in their children’s Spanish language immersion experiences. We value parental involvement and welcome their suggestions, volunteer efforts, participation at parties, picnics, and shows. ¡Mil gracias, padres de SSH! Not only does your involvement support us as educators, but it also helps us understand our students better when we get to know their loved ones.
Not Just a Business Practice
Our view at Spanish Schoolhouse is that customer service is an attitude, not a department. It permeates through every aspect of our work day, as we strive to create an excellent learning experience for our children and their families. This is something the owners of Spanish Schoolhouse have always been passionate about. They regularly host customer service training sessions that inspire, teach, and motivate our staff to exceed our customers’ wishes.
No matter which Spanish Schoolhouse location you enter, you’re sure to find this same spirit! We may be growing, but we’ll never outgrow the personal, attentive, and family-like atmosphere. Families sometimes switch between SSH locations, and they’re pleasantly surprised at how seamless the transition is. That’s because the system we’ve developed over the years guides our programs at every location. When students start at SSH Pearland, they feel instantly “at home.”
We’re Listening!
One way we find out how we’re performing is through our annual parent surveys. Every year, we survey parents of our current students, as well as those who’ve graduated from our preschool or kindergarten classes. We also survey parents at the end of each After School, Mommy & Me, and Summer Camp session. Not only does this feedback help us monitor the effectiveness of our curriculum, but it also helps us fine-tune our customer service.
We can’t fulfill every request, but we try to resolve each issue, implement suggestions, and be as responsive to our families’ needs as possible. Thanks to survey feedback over the years, we’ve extended our hours to accommodate parents who need longer morning and afterschool care. Parents (and kids!) expressed a desire for more activity in the summer, so we’ve added more continuous camp sessions. Parents wanted to be more involved in their children’s learning, so we’ve worked hard to provide resources that support language learning at home. To keep parents better informed, we’ve added communication tools like the “Remind” text system. And many of the locations chosen for our schools, such as Pearland were inspired by parents’ requests. Spanish Schoolhouse is one of the highest-rated preschools in Austin, Texas, and parents’ feedback continues to make us better!
We’re always excited to see the results of these surveys, and we compare our performance year to year, always striving to improve. We receive so many heartwarming comments, and it’s feedback like this that lets us know we’re meeting our ultimate objectives!
The enthusiasm, warmth, and patience of the staff are amazing. We don’t feel like clients, we feel like family!
We’re welcomed at the door every morning with smiles and hugs for my child. It sets the tone for a great day, and the warm atmosphere just continues until the final “adios” at the door in the afternoon.
Office staff are always present and always there to listen. They are so observant and never miss a thing or they will get back to you as soon as possible.
We receive daily feedback from teachers, informative emails from the office staff and director, and everyone is always available to answer any questions we may have.
It’s a very nurturing environment, which is so important for the kids’ development in this age group. My kids’ teachers show such love and compassion, and the front office always goes above and beyond when I have a question.
Keeping Our Doors and Ears Open
The reality in many service industries is that employees often receive more complaints than compliments. Customers don’t take the time to express satisfaction, but they sure let you know when they’re not happy! Fortunately, in our schools, we have parents who support our mission, give us constructive suggestions for improvements, and share positive feedback regularly. We really do welcome customer input, and we hope our parents know that our doors are always open. Your thoughts, concerns, and suggestions are what make us better.
Building relationships with families is one of our top priorities. We want to always be worthy of the trust that parents put in us. We firmly believe that having exceptional customer service helps us provide the best possible experience for all who are part of our Spanish Schoolhouse community. It’s our pleasure – ¡Con Gusto!